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FAQ

Customers Frequently Asked Question

Shipping and Orders

How long does it take for my order to arrive?

Orders in the US generally take about 2 to 7 days to arrive.

Orders outside of the US can be 7 to 21 days for your package to get into your hands.

Will I get a tracking number?

Yes, you will get a tracking number in your email once your order has left the warehouse.

What’s your return policy?

We have a 60-day money-back guarantee. If you don’t like it for any reason, you don’t have to do anything. However, if you bought more than one bottle, please send the other bottle back unopened, unused, and in its original condition.

My order says it’s delivered, where’s my stuff?

USPS may have placed your item in a safer location. You can also check with others living in the house if they accepted it. On some occasions, the package may show “delivered” but could take an additional 24 to 48 hours. For more information, please refer to USPS’ faq section by clicking here.

Will I have to pay customs duties/fees?

Every country is different. Some countries have stringent customs, and some are more lenient. So, yes and no. Please check with your local customs office.

Who do you use for International shipping?

We offer two methods of international shipping, DHL Priority, and USPS Global.

General

Do you have samples that I can try?

No, we don’t, sorry. But our 60-day money-back guarantee have you covered.

Supplements

Are your products safe?

Our mission is to make safe supplements. A significant amount of research has been done on the ingredients we use. 

Can I take your supplements if I am pregnant?

No. Please, if you are pregnant, don’t buy ANY supplement until you spoke with your doctor.

Can I take your supplements if I have a medical condition?

Certain ingredients may interact with your medicines. So, please seek medical advice from your doctor or qualified professionals before taking ANY supplements.

How do I know if these supplements work?

Our weight loss supplements will work over time. And you’ll see results in a few weeks. While the Turmeric with Bioperine, you can feel the difference instantly or within days.

Other supplements like vitamin C, vitamin D, or zinc, you may not feel anything. But, it’s strengthening your immune system. You may realize after a year that you haven’t been sick much. In saying that, you are always covered with our 60-day money-back guarantee.

Do you use banned ingredients?

Banned ingredients are deemed to be unsafe and dangerous. We research every element that goes into our supplements to make sure they are safe and effective. 

Can I fail a drug test from your supplements?

No. Our supplements do not contain illicit drugs or substances that will fail your drug test.

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